International Insurance for University-affiliated Travel
All students, faculty, and staff who are traveling outside of the United States on university business, with university funds or with a university organization are covered by Penn State's international health insurance. This section provides an overview of the insurance coverage and where to access information.
The insurance, underwritten by STARR Insurance, is provided as a blanket policy so no special enrollment is required. Travel documents in the Global Safety Network (GSN) database or Education Abroad programs will be used to identify travelers to verify eligibility. Coverage is valid for the period of university-affiliated business as well as travel days associated with the trip.
WHAT IS COVERED UNDER THE INSURANCE POLICY?
| All Benefits are in U.S. Dollar Amounts | |
|---|---|
|
Medically necessary services related to an Illness or Injury
|
$500,000 per calendar year |
| Emergency Dental | Included |
| Deductible | $0 |
| Pre-Existing Condtions | Included |
WHERE CAN I GET INFORMATION ABOUT THE INSURANCE?
Detailed insurance information is available through Penn State’s International SOS member page. This information includes contact phone numbers, details on coverage, information on claims processing and useful links to resources for destination information. If you continue to have questions, please contact Global Safety.
FACULTY, STAFF, & STUDENTS PLANNING PERSONAL TRAVEL ABROAD
Personal travel that is not in conjunction with university affiliated travel is not covered by Penn State’s international travel health insurance plan. Employees and students planning travel for purely personal reasons (vacation, personal consulting, etc.) to international destinations are encouraged to purchase additional insurance coverage for their travel.
NON-PENN STATE PARTICIPANTS
All non-university participants must be specified and included in a group roster provided to Global Safety. Non-university participants who travel on a Penn State program must be insured through Penn State's International Travel Insurance plan. It is the responsibility of the program coordinator to make sure that non-university participants have the required insurance coverage by contacting globalsafety@psu.edu. The sponsoring college or campus assumes all liability for all non-university participants.
International SOS
Penn State will use International SOS (ISOS) as our travel risk management partner. ISOS is a market-leading company helping organizations around the globe protect their people from medical and security risks while on international travel.
Some of the key benefits of our partnership with ISOS are the availability of the Assistance App and Member Portal, both of which are available to you as a benefit at no cost to you during your university affiliated travel.
ISOS Assistance App helps you plan for travel, provides advice from medical and security experts, and offers assistance from a live person anytime, anywhere. The Assistance App is free for all Penn State travelers and is available for download now.
ISOS Member Portal provides comprehensive information on travel destinations, access to the Penn State Global documents regarding travel compliance and policies, and detailed information on the International SOS benefits available to you.
ISOS digital tools provide personalized pre-travel checklists, detailed location guides, and real-time updates on developing situations that may be occurring near your current location.
If travelers can contact ISOS prior to any medical service, out of pocket expenses are not incurred by the traveler. ISOS has a Direct Billing Agreement (DBA) with STARR Insurance eliminating the need for travelers to pay out-of-pocket expenses for medical services. Travelers are not required to coordinate with ISOS before receiving medical attention. Post travel medical expense claims can be made directly to STARR Insurance.
Download the International SOS Assistance App: Apple App Store, Google Play
Visit the International SOS Portal
- Visit internationalsos.com
- Click "Subscriber Login"
- Enter your registered email address and password
24/7 ASSISTANCE
Should a student, faculty, or staff member become sick or injured while on university-affiliated travel overseas, they should contact International SOS (ISOS) and any on-site staff as soon as possible via the mobile app or by calling. It is highly encouraged that all travelers download the ISOS app prior to departing the United States. Travelers can call ISOS utilizing the “call” feature found on the bottom right-hand corner of app.
If a traveler has not downloaded the app, the traveler can call (*collect*) ISOS directly using the numbers below.
|
If calling from: |
Call Assistance Centre in: |
At this number: |
|
U.S. or Canada |
Philadelphia, PA |
1-800-523-6586 |
|
Mexico or South and Central America |
Mexico City |
Call collect*: 52-55-4166-2808 |
|
Europe, CIS, Africa or the Middle East |
London |
Call collect*: 44-208-762-8008 |
|
Asia, Australia or the Pacific Rim |
Singapore |
Call collect*: 65-6338-7800 |
Post Travel Medical Claims
If any medical expenses have been incurred by a Penn State traveler, reimbursement claims are made directly to STARR Insurance. Please complete the STARR Insurance Medical Expense Form. Call Global Safety at 814-863-8788 for the form, and submit it to: aciclaims@visit-aci.com.
Once you have submitted the form, you will receive an auto response from STARR that your form has been received. A STARR representative will contact you if there are questions about your submission. Please allow 30 days for STARR Insurance to process your claim. If you have any issues with your submission, please contact Global Safety.
MORE QUESTIONS?
Questions regarding International SOS, the insurance process, post travel insurance claims, and insurance coverages/exclusions should be directed to Global Safety at 814-863-8788 or globalsafety@psu.edu. A Global Safety representative will return your email or call within one business day.
