iStart Troubleshooting Tips

If you receive an error when using iStart:

• Do not replace login credentials with your Penn State credentials.  Login credentials are automatically populated when you click the link within the email and are unique to the request. 
• Use an incognito/private window.
• Use another browser. (Firefox or Chrome)
• Clear your browser’s history from the beginning of time. Important: Close all open browser windows, then click the link from the email again.

If you continue to have problems, please reply to the original request email to ask for assistance.

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